/* ============================================================
   妍集 · 美妆优选 —— 商家后台 / 平台后台 控制台皮肤
   两套主题共用结构，通过 body 上的 console-merchant / console-admin 切换配色
   商家端：深咖侧栏 + 琥珀主色；平台端：深墨青侧栏 + 靛青主色
   ============================================================ */

/* ---------- 令牌 ---------- */
:root {
  --c-radius: 6px;
  --c-radius-lg: 10px;
  --c-serif: "Noto Serif SC", "Songti SC", Georgia, serif;
  --c-sans: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif;
  --c-mono: "SFMono-Regular", Consolas, "JetBrains Mono", monospace;
  --c-side-w: 224px;
  --c-head-h: 58px;
}

body.console-merchant {
  --c-brand: #c9822f;
  --c-brand-2: #a9691f;
  --c-brand-soft: #faf0e2;
  --c-side-bg: #2a2119;
  --c-side-bg-2: #33291f;
  --c-side-fg: #cdbfb0;
  --c-side-fg-2: #8b7c6c;
  --c-topbg: #ffffff;
  --c-canvas: #f7f4f0;
}

body.console-admin {
  --c-brand: #2e6f8e;
  --c-brand-2: #235a75;
  --c-brand-soft: #e6f0f5;
  --c-side-bg: #14202a;
  --c-side-bg-2: #1c2c38;
  --c-side-fg: #a8bcc7;
  --c-side-fg-2: #6c818e;
  --c-topbg: #ffffff;
  --c-canvas: #f3f6f8;
}

:root {
  --c-ink: #1f2933;
  --c-ink-2: #52606d;
  --c-ink-3: #848f9b;
  --c-line: #e4e7eb;
  --c-line-2: #d3d8de;
  --c-card: #ffffff;
  --c-ok: #2f7d5d;
  --c-ok-soft: #e3f0e9;
  --c-warn: #b57b1c;
  --c-warn-soft: #fbf0dc;
  --c-danger: #b03a3a;
  --c-danger-soft: #f8e5e5;
  --c-info: #2e6f8e;
  --c-info-soft: #e6f0f5;
  --c-shadow: 0 1px 3px rgba(20, 32, 42, .07);
  --c-shadow-lg: 0 18px 44px -22px rgba(20, 32, 42, .34);
}

*, *::before, *::after { box-sizing: border-box; }
body.console {
  margin: 0; background: var(--c-canvas); color: var(--c-ink);
  font-family: var(--c-sans); font-size: 13.5px; line-height: 1.65;
}
body.console a { color: inherit; text-decoration: none; }
body.console img { display: block; max-width: 100%; }
/* 控制台图标保持内联，防止在纯文本行内折行 */
body.console svg.ic { display: inline-block; vertical-align: -.16em; }
body.console h1, body.console h2, body.console h3, body.console h4, body.console p { margin: 0; }
body.console ul { margin: 0; padding: 0; list-style: none; }
body.console table { border-collapse: collapse; width: 100%; }
body.console input, body.console select, body.console textarea, body.console button { font: inherit; color: inherit; }
body.console button { cursor: pointer; }

/* ---------- 骨架 ---------- */
.c-shell { display: flex; min-height: 100vh; }

.c-side {
  width: var(--c-side-w); flex: none; background: var(--c-side-bg); color: var(--c-side-fg);
  display: flex; flex-direction: column; position: fixed; inset: 0 auto 0 0; z-index: 40;
}
.c-side .c-logo { display: flex; align-items: center; gap: 11px; height: var(--c-head-h); padding: 0 20px; border-bottom: 1px solid rgba(255,255,255,.07); }
.c-side .c-logo .mk {
  width: 30px; height: 30px; border-radius: 8px; background: var(--c-brand); color: #fff;
  display: grid; place-items: center; font-family: var(--c-serif); font-size: 14px; flex: none;
}
.c-side .c-logo .tt { line-height: 1.15; }
.c-side .c-logo .tt .a { font-family: var(--c-serif); font-size: 15px; color: #fff; letter-spacing: .04em; }
.c-side .c-logo .tt .b { font-size: 9px; letter-spacing: .2em; color: var(--c-side-fg-2); text-transform: uppercase; }

.c-nav { flex: 1; overflow-y: auto; padding: 12px 0 20px; }
.c-nav .c-grp { padding: 14px 20px 7px; font-size: 10px; letter-spacing: .18em; text-transform: uppercase; color: var(--c-side-fg-2); }
.c-nav a {
  display: flex; align-items: center; gap: 10px; padding: 9px 20px; margin: 1px 10px;
  border-radius: var(--c-radius); color: var(--c-side-fg); font-size: 13.5px; transition: .15s;
}
.c-nav a:hover { background: var(--c-side-bg-2); color: #fff; }
.c-nav a.is-on { background: var(--c-brand); color: #fff; font-weight: 600; }
.c-nav a .c-ic { width: 17px; height: 17px; flex: none; opacity: .92; }
.c-nav a .c-dot { margin-left: auto; font-family: var(--c-mono); font-size: 11px; background: rgba(255,255,255,.12); padding: 1px 7px; border-radius: 9px; }
.c-nav a.is-on .c-dot { background: rgba(255,255,255,.24); }

.c-side .c-side-foot { padding: 14px 20px; border-top: 1px solid rgba(255,255,255,.07); font-size: 11px; color: var(--c-side-fg-2); line-height: 1.8; }
.c-side .c-side-foot .svc { font-family: var(--c-mono); color: var(--c-side-fg); }

.c-main { flex: 1; min-width: 0; margin-left: var(--c-side-w); display: flex; flex-direction: column; }

.c-head {
  height: var(--c-head-h); background: var(--c-topbg); border-bottom: 1px solid var(--c-line);
  display: flex; align-items: center; gap: 18px; padding: 0 24px; position: sticky; top: 0; z-index: 30;
}
.c-head .c-crumb { font-size: 12px; color: var(--c-ink-3); display: flex; align-items: center; gap: 8px; }
.c-head .c-crumb .cur { color: var(--c-ink); font-weight: 600; }
.c-head .c-head-act { margin-left: auto; display: flex; align-items: center; gap: 14px; }
.c-head .c-chip {
  display: inline-flex; align-items: center; gap: 7px; height: 30px; padding: 0 12px;
  border: 1px solid var(--c-line); border-radius: var(--c-radius); font-size: 12px; color: var(--c-ink-2);
}
.c-head .c-chip:hover { border-color: var(--c-brand); color: var(--c-brand); }
.c-head .c-who { display: flex; align-items: center; gap: 9px; font-size: 12.5px; }
.c-head .c-who .av { width: 30px; height: 30px; border-radius: 50%; background: var(--c-brand-soft); color: var(--c-brand); display: grid; place-items: center; font-family: var(--c-serif); }

.c-body { padding: 22px 24px 40px; flex: 1; }

/* ---------- 页头 ---------- */
.c-page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 18px; margin-bottom: 20px; flex-wrap: wrap; }
.c-page-head h1 { font-family: var(--c-serif); font-size: 21px; }
.c-page-head .d { font-size: 12.5px; color: var(--c-ink-3); margin-top: 5px; }
.c-page-head .acts { display: flex; gap: 10px; }

/* ---------- KPI ---------- */
.c-kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 20px; }
.c-kpi { background: var(--c-card); border: 1px solid var(--c-line); border-radius: var(--c-radius-lg); padding: 16px 18px; box-shadow: var(--c-shadow); }
.c-kpi .t { font-size: 12px; color: var(--c-ink-3); display: flex; align-items: center; justify-content: space-between; }
.c-kpi .v { font-family: var(--c-mono); font-size: 25px; font-weight: 600; margin: 8px 0 2px; font-variant-numeric: tabular-nums; }
.c-kpi .v.brand { color: var(--c-brand); }
.c-kpi .f { font-size: 11.5px; color: var(--c-ink-3); }
.c-kpi .f .up { color: var(--c-ok); }
.c-kpi .f .down { color: var(--c-danger); }
.c-kpi.is-alert { border-color: var(--c-warn); background: var(--c-warn-soft); }
.c-kpi .bar { height: 4px; border-radius: 2px; background: var(--c-line); margin-top: 10px; overflow: hidden; }
.c-kpi .bar i { display: block; height: 100%; background: var(--c-brand); }

/* ---------- 面板 / 卡片 ---------- */
.c-panel { background: var(--c-card); border: 1px solid var(--c-line); border-radius: var(--c-radius-lg); box-shadow: var(--c-shadow); margin-bottom: 18px; overflow: hidden; }
.c-panel-head { display: flex; align-items: center; justify-content: space-between; gap: 14px; padding: 13px 18px; border-bottom: 1px solid var(--c-line); }
.c-panel-head h3 { font-size: 14.5px; font-weight: 600; display: flex; align-items: center; gap: 9px; }
.c-panel-head .hint { font-size: 12px; color: var(--c-ink-3); }
.c-panel-body { padding: 18px; }
.c-panel-body.tight { padding: 0; }
.c-panel-foot { padding: 12px 18px; border-top: 1px solid var(--c-line); background: #fafbfc; display: flex; align-items: center; justify-content: space-between; gap: 14px; }
.c-grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; align-items: start; }
.c-grid-2-1 { display: grid; grid-template-columns: 2fr 1fr; gap: 18px; align-items: start; }
.c-grid-1-2 { display: grid; grid-template-columns: 1fr 2fr; gap: 18px; align-items: start; }
.c-grid-3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 18px; align-items: start; }

/* ---------- 按钮 ---------- */
.c-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 7px;
  height: 34px; padding: 0 15px; border: 1px solid var(--c-line-2); border-radius: var(--c-radius);
  background: #fff; color: var(--c-ink-2); font-size: 13px; transition: .15s; white-space: nowrap;
}
.c-btn:hover { border-color: var(--c-brand); color: var(--c-brand); background: var(--c-brand-soft); }
.c-btn-primary { background: var(--c-brand); border-color: var(--c-brand); color: #fff; }
.c-btn-primary:hover { background: var(--c-brand-2); border-color: var(--c-brand-2); color: #fff; }
.c-btn-danger { background: var(--c-danger); border-color: var(--c-danger); color: #fff; }
.c-btn-danger:hover { background: #983232; border-color: #983232; color: #fff; }
.c-btn-ok { background: var(--c-ok); border-color: var(--c-ok); color: #fff; }
.c-btn-ok:hover { background: #276a4e; color: #fff; }
.c-btn-ghost { background: transparent; border-color: transparent; color: var(--c-ink-2); }
.c-btn-ghost:hover { background: #f0f2f5; color: var(--c-ink); }
.c-btn-sm { height: 27px; padding: 0 10px; font-size: 12px; border-radius: 4px; }
.c-btn-lg { height: 42px; padding: 0 24px; font-size: 14px; }
.c-btn-block { display: flex; width: 100%; }
.c-btn[disabled] { opacity: .5; pointer-events: none; }
.c-btn-link { border: 0; background: none; color: var(--c-brand); padding: 0; height: auto; }
.c-btn-link:hover { text-decoration: underline; background: none; }

/* ---------- 表单 ---------- */
.c-field { margin-bottom: 14px; }
.c-field > label { display: block; font-size: 12.5px; color: var(--c-ink-2); margin-bottom: 6px; }
.c-field > label .req { color: var(--c-danger); }
.c-field .hint { font-size: 11.5px; color: var(--c-ink-3); margin-top: 5px; }
.c-input, .c-select, .c-textarea {
  width: 100%; height: 36px; padding: 0 11px; background: #fff;
  border: 1px solid var(--c-line-2); border-radius: var(--c-radius); transition: .15s;
}
.c-textarea { height: auto; min-height: 90px; padding: 9px 11px; line-height: 1.7; resize: vertical; }
.c-input:focus, .c-select:focus, .c-textarea:focus { outline: none; border-color: var(--c-brand); box-shadow: 0 0 0 3px var(--c-brand-soft); }
.c-select { appearance: none; background-image: linear-gradient(45deg, transparent 50%, var(--c-ink-3) 50%), linear-gradient(135deg, var(--c-ink-3) 50%, transparent 50%); background-position: calc(100% - 16px) 15px, calc(100% - 11px) 15px; background-size: 5px 5px; background-repeat: no-repeat; padding-right: 30px; }
.c-grid-form { display: grid; grid-template-columns: repeat(2, 1fr); gap: 0 16px; }
.c-grid-form .span2 { grid-column: span 2; }
.c-grid-form .span3 { grid-column: span 3; }
.c-check { display: inline-flex; align-items: center; gap: 7px; font-size: 13px; color: var(--c-ink-2); }
.c-check input { width: 15px; height: 15px; accent-color: var(--c-brand); }
.c-switch-row { display: flex; align-items: center; justify-content: space-between; gap: 14px; padding: 12px 0; border-bottom: 1px dashed var(--c-line); }
.c-switch-row:last-child { border-bottom: 0; }
.c-switch-row .lbl { font-size: 13px; }
.c-switch-row .sub { font-size: 11.5px; color: var(--c-ink-3); }
.c-switch { position: relative; width: 42px; height: 23px; flex: none; }
.c-switch input { position: absolute; opacity: 0; width: 100%; height: 100%; margin: 0; cursor: pointer; }
.c-switch .track { position: absolute; inset: 0; background: var(--c-line-2); border-radius: 12px; transition: .2s; }
.c-switch .track::after { content: ""; position: absolute; top: 3px; left: 3px; width: 17px; height: 17px; border-radius: 50%; background: #fff; transition: .2s; }
.c-switch input:checked + .track { background: var(--c-brand); }
.c-switch input:checked + .track::after { transform: translateX(19px); }

/* ---------- 表格 ---------- */
.c-table-wrap { overflow-x: auto; }
.c-table { font-size: 13px; }
.c-table th {
  text-align: left; padding: 11px 14px; background: #f7f9fa; border-bottom: 1px solid var(--c-line);
  font-size: 12px; font-weight: 600; color: var(--c-ink-2); white-space: nowrap;
}
.c-table td { padding: 12px 14px; border-bottom: 1px solid var(--c-line); vertical-align: middle; }
.c-table tbody tr:hover { background: #fafcfd; }
.c-table tbody tr:last-child td { border-bottom: 0; }
.c-table .num { font-family: var(--c-mono); font-variant-numeric: tabular-nums; }
.c-table .strong { font-weight: 600; }
.c-table .acts { display: flex; gap: 8px; flex-wrap: wrap; }
.c-table .thumb { width: 42px; height: 52px; object-fit: cover; border-radius: 4px; background: #f0f2f5; }
.c-table .sub { font-size: 11.5px; color: var(--c-ink-3); }
.c-table-fixed { min-width: 900px; }

/* ---------- 徽章 ---------- */
.c-badge { display: inline-flex; align-items: center; height: 21px; padding: 0 8px; border-radius: 4px; font-size: 11.5px; white-space: nowrap; }
.c-badge.ok { background: var(--c-ok-soft); color: var(--c-ok); }
.c-badge.warn { background: var(--c-warn-soft); color: var(--c-warn); }
.c-badge.danger { background: var(--c-danger-soft); color: var(--c-danger); }
.c-badge.info { background: var(--c-info-soft); color: var(--c-info); }
.c-badge.muted { background: #eef1f4; color: var(--c-ink-3); }
.c-badge.brand { background: var(--c-brand-soft); color: var(--c-brand); }
.c-badge .dot { width: 6px; height: 6px; border-radius: 50%; background: currentColor; margin-right: 5px; }

/* ---------- 过滤条 ---------- */
.c-filter { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; padding: 13px 18px; background: var(--c-card); border: 1px solid var(--c-line); border-radius: var(--c-radius-lg); margin-bottom: 16px; }
.c-filter .c-input, .c-filter .c-select { width: auto; min-width: 150px; }
.c-filter .sp { margin-left: auto; }
.c-tabs { display: flex; gap: 4px; flex-wrap: wrap; }
.c-tabs a { padding: 6px 13px; font-size: 12.5px; border-radius: var(--c-radius); color: var(--c-ink-2); border: 1px solid transparent; }
.c-tabs a:hover { background: #f0f2f5; }
.c-tabs a.is-on { background: var(--c-brand); border-color: var(--c-brand); color: #fff; }

/* ---------- 分页 ---------- */
.c-pager { display: flex; align-items: center; gap: 6px; justify-content: center; padding: 16px; }
.c-pager a, .c-pager span {
  min-width: 32px; height: 32px; padding: 0 9px; display: grid; place-items: center;
  border: 1px solid var(--c-line); border-radius: var(--c-radius); font-size: 12.5px; background: #fff;
  font-family: var(--c-mono); color: var(--c-ink-2);
}
.c-pager a:hover { border-color: var(--c-brand); color: var(--c-brand); }
.c-pager .is-on { background: var(--c-brand); border-color: var(--c-brand); color: #fff; }
.c-pager .is-off { opacity: .45; }

/* ---------- 空状态 / 提示 ---------- */
.c-empty { padding: 60px 20px; text-align: center; color: var(--c-ink-3); }
.c-empty .ic { display: block; margin: 0 auto 14px; color: var(--c-line-2); }
.c-empty .t { font-size: 14px; color: var(--c-ink-2); margin-bottom: 5px; }
.c-alert { display: flex; gap: 11px; padding: 13px 16px; border-radius: var(--c-radius-lg); font-size: 12.5px; line-height: 1.75; margin-bottom: 16px; }
.c-alert.info { background: var(--c-info-soft); color: #235a75; }
.c-alert.warn { background: var(--c-warn-soft); color: #7d5514; }
.c-alert.danger { background: var(--c-danger-soft); color: #8c2d2d; }
.c-alert.ok { background: var(--c-ok-soft); color: #235e45; }

/* ---------- 详情键值 ---------- */
.c-kv { display: grid; grid-template-columns: 96px 1fr; gap: 11px 16px; font-size: 13px; }
.c-kv .k { color: var(--c-ink-3); }
.c-kv .v { color: var(--c-ink); word-break: break-word; }
.c-dl-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 0 26px; }

/* ---------- 审核卡片 ---------- */
.c-audit-card { border: 1px solid var(--c-line); border-radius: var(--c-radius-lg); padding: 16px 18px; background: #fff; margin-bottom: 13px; }
.c-audit-card .ac-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 11px; }
.c-audit-card .ac-title { font-size: 14px; font-weight: 600; }
.c-audit-card .ac-meta { display: flex; gap: 16px; flex-wrap: wrap; font-size: 12px; color: var(--c-ink-3); margin-bottom: 12px; }
.c-audit-card .ac-acts { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; padding-top: 12px; border-top: 1px dashed var(--c-line); }
.c-audit-card .ac-acts .c-input { width: auto; flex: 1; min-width: 180px; }

/* ---------- 图表（纯 CSS 条形） ---------- */
.c-bars { display: flex; align-items: flex-end; gap: 12px; height: 190px; padding: 12px 4px 0; }
.c-bars .b { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: flex-end; gap: 7px; height: 100%; }
.c-bars .b .col { width: 100%; max-width: 40px; background: linear-gradient(180deg, var(--c-brand), var(--c-brand-2)); border-radius: 3px 3px 0 0; min-height: 3px; transition: .3s; position: relative; }
.c-bars .b .col .n { position: absolute; top: -19px; left: 50%; transform: translateX(-50%); font-family: var(--c-mono); font-size: 10.5px; color: var(--c-ink-3); }
.c-bars .b .lb { font-size: 11px; color: var(--c-ink-3); font-family: var(--c-mono); }
.c-dist { display: flex; flex-direction: column; gap: 11px; }
.c-dist .r { display: grid; grid-template-columns: 68px 1fr 56px; align-items: center; gap: 11px; font-size: 12.5px; }
.c-dist .r .bar { height: 7px; background: #eef1f4; border-radius: 4px; overflow: hidden; }
.c-dist .r .bar i { display: block; height: 100%; background: var(--c-brand); border-radius: 4px; }
.c-dist .r .n { font-family: var(--c-mono); text-align: right; color: var(--c-ink-3); }

/* ---------- 登录页 ---------- */
.c-login {
  min-height: 100vh; display: grid; place-items: center; padding: 30px;
  background:
    radial-gradient(760px 420px at 12% 6%, rgba(201,130,47,.16), transparent 70%),
    radial-gradient(700px 460px at 88% 92%, rgba(46,111,142,.2), transparent 72%),
    #14202a;
}
.c-login .card {
  width: 100%; max-width: 400px; background: #fff; border-radius: 14px;
  padding: 36px 34px; box-shadow: 0 30px 70px -30px rgba(0,0,0,.6);
}
.c-login .mk {
  width: 46px; height: 46px; border-radius: 12px; background: var(--c-brand); color: #fff;
  display: grid; place-items: center; font-family: var(--c-serif); font-size: 21px; margin-bottom: 18px;
}
.c-login h1 { font-family: var(--c-serif); font-size: 21px; }
.c-login .sub { font-size: 12.5px; color: var(--c-ink-3); margin: 7px 0 24px; }
.c-login .demo { margin-top: 20px; padding: 12px 14px; background: #f5f7f9; border-radius: var(--c-radius); font-size: 11.5px; color: var(--c-ink-3); line-height: 1.9; }
.c-login .demo b { color: var(--c-ink-2); font-family: var(--c-mono); }

/* ---------- 商品图集 ---------- */
.c-gallery { display: flex; gap: 10px; flex-wrap: wrap; }
.c-gallery .g { width: 84px; height: 104px; border-radius: var(--c-radius); overflow: hidden; border: 1px solid var(--c-line); }
.c-gallery .g img { width: 100%; height: 100%; object-fit: cover; }
.c-uploader { display: flex; gap: 10px; flex-wrap: wrap; }
.c-uploader .u { width: 84px; height: 104px; border-radius: var(--c-radius); overflow: hidden; border: 1px solid var(--c-line); position: relative; }
.c-uploader .u img { width: 100%; height: 100%; object-fit: cover; }
.c-uploader .u .x { position: absolute; top: 3px; right: 3px; width: 20px; height: 20px; border-radius: 50%; border: 0; background: rgba(0,0,0,.55); color: #fff; font-size: 12px; }
.c-uploader .add { width: 84px; height: 104px; border: 1px dashed var(--c-line-2); border-radius: var(--c-radius); background: #fafbfc; color: var(--c-ink-3); }

/* ---------- 富文本编辑区 ---------- */
.rt-toolbar { display: flex; flex-wrap: wrap; gap: 3px; padding: 7px; border: 1px solid var(--c-line-2); border-bottom: 0; border-radius: var(--c-radius) var(--c-radius) 0 0; background: #f7f9fa; }
.rt-toolbar button { min-width: 30px; height: 28px; padding: 0 8px; border: 1px solid transparent; border-radius: 4px; background: none; font-size: 12.5px; color: var(--c-ink-2); }
.rt-toolbar button:hover { background: #fff; border-color: var(--c-line); color: var(--c-ink); }
.rt-toolbar .sep { width: 1px; background: var(--c-line); margin: 4px 3px; }
.rt-editor { min-height: 260px; max-height: 560px; overflow-y: auto; padding: 14px 16px; border: 1px solid var(--c-line-2); border-radius: 0 0 var(--c-radius) var(--c-radius); background: #fff; font-size: 13.5px; line-height: 1.85; }
.rt-editor:focus { outline: none; border-color: var(--c-brand); }
.rt-editor h3 { font-size: 15.5px; margin: 16px 0 8px; }
.rt-editor ul, .rt-editor ol { padding-left: 20px; list-style: disc; margin: 10px 0; }
.rt-editor p { margin: 9px 0; }

/* ---------- 回复 / 日志 ---------- */
.c-log { display: flex; gap: 12px; padding: 11px 0; border-bottom: 1px dashed var(--c-line); font-size: 12.5px; }
.c-log:last-child { border-bottom: 0; }
.c-log .tp { font-family: var(--c-mono); font-size: 11px; color: var(--c-ink-3); flex: none; width: 132px; }
.c-log .bd { color: var(--c-ink-2); }

/* ---------- 客服会话（IM） ---------- */
.c-link { color: var(--c-brand); }
.c-link:hover { text-decoration: underline; }
.chat-layout { display: grid; grid-template-columns: 1fr 268px; gap: 16px; align-items: start; }
.chat-main { display: flex; flex-direction: column; overflow: hidden; }

.chat-head {
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
  padding: 12px 16px; border-bottom: 1px solid var(--c-line);
  background: linear-gradient(120deg, var(--c-brand-soft), transparent 68%);
}
.chat-head .who { display: flex; align-items: center; gap: 10px; min-width: 0; }
.chat-head .av {
  width: 30px; height: 30px; border-radius: 8px; flex: none; display: grid; place-items: center;
  background: var(--c-brand); color: #fff; font-size: 12px;
}
.chat-head .nm { font-size: 13.5px; font-weight: 600; color: var(--c-ink); }
.chat-head .st { font-size: 11px; color: var(--c-ink-3); display: flex; align-items: center; gap: 5px; margin-top: 2px; }
.chat-head .st .dot { width: 6px; height: 6px; border-radius: 50%; background: var(--c-line-2); }
.chat-head .st .dot.ok { background: var(--c-ok); }
.chat-head .st .dot.warn { background: var(--c-warn); }
.chat-head .sub { font-size: 11.5px; color: var(--c-ink-3); flex: none; }

.chat-body {
  height: 460px; overflow-y: auto; padding: 16px;
  background: var(--c-canvas); display: flex; flex-direction: column; gap: 14px;
}
.chat-body::-webkit-scrollbar { width: 6px; }
.chat-body::-webkit-scrollbar-thumb { background: var(--c-line-2); border-radius: 3px; }

.chat-row { display: flex; gap: 9px; }
.chat-row.from-agent { flex-direction: row-reverse; }
.chat-row .cav {
  width: 26px; height: 26px; border-radius: 7px; flex: none; display: grid; place-items: center;
  font-size: 11px; background: #fff; border: 1px solid var(--c-line); color: var(--c-ink-3);
}
.chat-row.from-agent .cav { background: var(--c-brand); border-color: var(--c-brand); color: #fff; }
.chat-row.from-bot .cav { background: var(--c-warn-soft); border-color: #ecdcbc; color: var(--c-warn); }
.chat-row .ccol { max-width: 74%; }
.chat-row .cbubble {
  padding: 9px 12px; border-radius: 10px; font-size: 13px; line-height: 1.75;
  background: #fff; border: 1px solid var(--c-line); color: var(--c-ink-2);
  white-space: pre-wrap; word-break: break-word;
}
.chat-row.from-agent .cbubble {
  background: var(--c-brand); border-color: var(--c-brand); color: #fff; border-top-right-radius: 3px;
}
.chat-row.from-user .cbubble { border-top-left-radius: 3px; }
.chat-row .cmeta { font-size: 10.5px; color: var(--c-ink-3); margin-top: 4px; font-family: var(--c-mono); }
.chat-row.from-agent .cmeta { text-align: right; }
.chat-sys { text-align: center; font-size: 11.5px; color: var(--c-ink-3); }
.chat-sys span { background: rgba(255,255,255,.8); padding: 4px 12px; border-radius: 999px; }

.chat-foot { border-top: 1px solid var(--c-line); padding: 12px 14px; background: #fff; }
.chat-quick { display: flex; gap: 6px; overflow-x: auto; padding-bottom: 10px; }
.chat-quick::-webkit-scrollbar { height: 0; }
.chat-quick button {
  flex: none; height: 26px; padding: 0 11px; border-radius: 999px; font-size: 11.5px;
  border: 1px solid var(--c-line-2); background: #fff; color: var(--c-ink-2); transition: .15s;
}
.chat-quick button:hover { border-color: var(--c-brand); color: var(--c-brand); background: var(--c-brand-soft); }
.chat-form { display: flex; gap: 10px; align-items: flex-end; }
.chat-text { flex: 1; resize: none; font-size: 13px; line-height: 1.7; min-height: 62px; }
.chat-send { height: 34px; flex: none; }
.chat-note { font-size: 10.5px; color: var(--c-ink-3); margin-top: 8px; display: flex; align-items: center; gap: 5px; }

.chat-side .chat-order {
  display: block; padding: 9px 6px; border-bottom: 1px dashed var(--c-line); border-radius: 4px;
}
.chat-side .chat-order:last-child { border-bottom: 0; }
.chat-side .chat-order:hover { background: var(--c-brand-soft); }
.chat-side .chat-order .no { font-family: var(--c-mono); font-size: 12px; color: var(--c-ink); }
.chat-side .chat-order .sub { font-size: 11px; color: var(--c-ink-3); margin-top: 3px; }

@media (max-width: 1180px) {
  .chat-layout { grid-template-columns: 1fr; }
  .chat-body { height: 380px; }
}

/* ---------- 响应式 ---------- */
@media (max-width: 1180px) {
  .c-kpis { grid-template-columns: repeat(2, 1fr); }
  .c-grid-2, .c-grid-2-1, .c-grid-1-2, .c-grid-3 { grid-template-columns: 1fr; }
}
@media (max-width: 860px) {
  .c-side { position: static; width: 100%; height: auto; }
  .c-shell { flex-direction: column; }
  .c-main { margin-left: 0; }
  .c-nav { display: flex; flex-wrap: wrap; padding: 8px; }
  .c-nav .c-grp { width: 100%; }
  .c-nav a { margin: 2px; }
  .c-grid-form, .c-dl-2 { grid-template-columns: 1fr; }
  .c-body { padding: 16px 14px 30px; }
}